Paul C. Buff, Inc.™ accepts orders from and ships orders to:

• customers living in and having items shipped to their residence or business in the United States and U.S. territories (including Puerto Rico, the U.S. Virgin Islands and Guam)
• U.S. military personnel living/working internationally
• customers living in and having items shipped to their residence or business in Canada
• existing customers living in international locations (customers who have ordered from us before, either formerly or currently living in the U.S. or an international location)

As a USA manufacturer that deals only direct-to-customer, our company is simply not equipped to navigate through the maze of International regulations, taxes, duties, documentation, monetary exchange, and payment obstacles associated with global direct sales. Our primary concern is to continue to provide the highest level of customer service in the industry, and in order to facilitate this goal, we had to stop accepting orders from new international customers in 2009. We do, however, genuinely wish to make our products available to the world, so we established a partnership with 1st Line Digital Pty Ltd/ First Line Europe Ltd to serve as an authorized dealer, operating as Paul C. Buff Europe and Paul C. Buff Australia. Why are Paul C. Buff™ products so inexpensive in the USA, but so much higher in other countries? Why does Paul C. Buff, Inc.™ not sell directly to international customers? See our international ordering FAQ here...

New International Customers:

Previous and Current International Customers:
In thanks for your long-time support, we will allow customers who have ordered from us in the past to place new orders from our U.S. headquarters. As our shopping cart no longer calculates international orders, you will have to call us to place your order. Please be aware that UPS has restrictions on shipping some items, such as the Vagabond Mini™, to certain international locations. You are welcomed and encouraged, however, to check out our partners Paul C. Buff Europe and Paul C. Buff Australia.

International Warranty Information:
International Customers who originally placed their order from us can still go through us for repairs and service (whether warranty or non-warranty), though all shipping costs to and from our offices will be the obligation of the customer. Paul C. Buff Europe and Paul C. Buff Australia customers must go through Paul C. Buff Europe and Paul C. Buff Australia for repairs and service (whether warranty or non-warranty).

NOTICE! Gotham Audio in Switzerland is no longer authorized to represent Paul C Buff, Inc.™ and any purchase from Gotham shall be considered an unauthorized and unsupported sale that may not be covered under warranty.