So, you need some TLC. No problem.

  • Fill out and print a Repair Form. This form does not get sent to us, it is merely a tool that helps you provide us with the necessary information to process your repair. The form also checks your product serial number to see whether or not the unit is still under warranty. You can print and include the form with your packaged unit to simplify the process.

  • Package your equipment for a safe journey. Be sure to carefully package anything for return. If you are sending in a flash unit with the modeling lamp and/or the flashtube in place, please use the protective shipping cover. We will not be able to ship a flash unit with the modeling lamp and/or flashtube in place if your shipping cover is not included as these items could get damaged in shipping. Check your garage for the original packaging.

  • Just send the essentials. If you are sending in a flash unit, we do not need you to send the power cord, the sync cord, the reflector, the CSXCV transceiver, the carrying bag, the beauty dish, etc. - we just need the flash unit. We don’t want to risk anything getting damaged or lost.

  • You are responsible for shipping your equipment to us. You can use any shipping method and/or carrier desired. We advise using a method where tracking is available. You may wish to purchase insurance as well (we cannot be responsible for items that you ship to us using your preferred shipping method). Send your package to:
    • Paul C. Buff, Inc.™ Repairs
    2725 Bransford Avenue
    Nashville, Tennessee 37204

  • If your equipment is still under warranty (and you are in the U.S.), the service and repair is on us. We’ll repair your product that has become defective under normal use at no charge to you and we’ll pay for UPS Ground Standard Shipping (U.S. only) to return it. Call us if you’d like to pay for a more expedited method.

  • If your repair is a non-warranty repair, we’ll contact you to get payment. There is a standard non-warranty service charge that covers most repairs ($40 for AlienBees™ flash units, $50 for Einstein™, White Lightning™ and Zeus™ units). This charge includes UPS Ground Shipping (U.S. only) to return your repaired unit. We will contact you before repairs are made so that we can let you know if there will be any additional service charges and get your payment method. You can choose to pay for a more expedited return shipping method at that time as well. Please do not send money until we have contacted you and given you a total.

  • If you’re unsure about anything, call us. We can walk through the problems that you are experiencing to first find out whether or not repair service is needed. If we do need to bring your unit in, we can walk you through the repair process, let you know whether or not your unit is still under warranty, and estimate any non-warranty service charges.


U.S.
U.S. Customers should return equipment to Paul C. Buff Inc.™ for warranty repairs and non-warranty repairs. No other companies or service providers are authorized to perform repairs, service or upgrades for U.S. customers.
Canadian
Canadian Customers needing repairs and or service (whether warranty or non-warranty), contact us to discuss your options. All shipping fees, duties, taxes, brokerage fees, etc are the responsibility of the customer.
International
International Customers who originally placed their order from us can still go through us for repairs and service (whether warranty or non-warranty), though all shipping costs to and from our offices will be the obligation of the customer. Paul C. Buff Europe and Paul C. Buff Australia customers must go through Paul C. Buff Europe and Paul C. Buff Australia for repairs and service (whether warranty or non-warranty).