With our Absolute Satisfaction Guarantee, you may return any equipment within 60 days for a full refund, minus the cost of shipping.

To return an item, please package it carefully for shipment using the original packaging if possible. Be sure to include all of the components that originally arrived with the item. Include a quick note stating that you are returning the item for a refund.

You can ship the item to our offices using your choice of shipping method and carrier. We advise using a method where tracking is available. You may wish to purchase insurance as well (we cannot be responsible for items that you ship to us using your preferred shipping method). You can send your item for return to us at:
Paul C. Buff, Inc.™ Returns
2725 Bransford Avenue
Nashville, Tennessee 37204

Upon receipt of your returned item, we will inspect the item and process the refund within two business days. The refund will be applied to the credit card that was originally used to place the order and you will be refunded the price that you paid for the item. Shipping charges (to deliver the item to you originally and to return the item to our offices) are not included in the refund. If you have any questions or need help, contact us.

Canadian Customers: All shipping fees must be prepaid. Any return shipping fees, brokerage fees, etc. billed to us will be charged back to the credit card used to issue your refund.