Product Reviews

Testimonials From Our Customers

“It was so refreshing to call your 1-800 number today and talk with an actual human. So many businesses are going to the automated phone systems to route callers to different departments, it's nice to know there are still companies that care about their customers. I was able to get my questions answered by a cheerful, knowledgeable person much faster than trying to navigate through an automated system. Don't think that doesn't go unnoticed.”
from Torin in Kansas

“As much as we love Paul Buff products, it is the customer service that constantly exceeds our expectations, and we want you to know that your efforts are much appreciated.”
from Jim in Georgia

“I just wanted to let you know how thrilled I already am with my recent purchase of a b400. To this point I have just used cheap 160ws JTL monolights, but the quality of the light/color and build of your monolight far exceeded my expectations.”
from Philip in Texas

“I ordered and received 2 320w Bees, and all I can say is WOW. Your flashes are incredible! The color balance on the flash tubes is consistent, they are solid built, and produce great light output! I am looking forward to many years of great pictures with your flashes.”
from Igor in New Jersey

“You guys are every bit as great as everyone says you are.”
from Dirk in Canada

“I've rarely purchased anything I was as delighted with right out of the box, and can appreciate the thought and care you put into engineering them....”
Phil from Indiana

“I just wanted to let your staff know how impressed I was over the fact that my situation mattered enough for you folks to go out of your way to get this project taken care of as quickly as you did. This might be business as usual for you, but whether you realize it or not this quality is becoming quite rare these days. I’m a big believer in good customer service, and it’s plain to see that you folks are the same. It’s just nice to see other business owners and their staff going that extra mile. I personally feel that this quality has helped our family business endure these tough economic times over the past few years. I hope that you will please share this letter with your staff, so that they know what a big deal it really is when you treat a customer like they really matter. All of you have something to be very proud about. Keep up the great work!”
from Gene in Georgia

“I just got off the phone after ordering my first set of strobes and I have never had such a great experience with a customer service representative, anywhere! I appreciated Melody's great positive attitude, patience, and diligence in dealing with my questions and order. I feel like I have know her for years now - I consider her a good friend.”
from Jason in California

“I LOVE my new set of Bees. They're so quiet, light and consistent!”
from Cie in New Jersey

“I would like to take the time to say a special THANK YOU to Joe in your Tech department. Over the past two weeks he has been an invaluable service to me and honestly there is NO way I could have stayed operative without his help. He has gone WAY beyond what I would consider good customer service. He has gone the extra mile for me and I am forever indebted to him and your company for this. You already had a loyal customer, but you now have now earned a customer for LIFE.”
from Delroy in Connecticut

“Recently, I had an opportunity to speak with someone in your tech support department about repairing some damage…and I cannot tell you how thrilled I was when I hung up the phone. The level of customer service we have received with every interaction has far exceeded our expectation. So much so that we have decided to order another light today!”
from Robert in Colorado

“I recently got a B800 (my first AlienBees) and I’m in love. It has done more for my photography than any other piece of gear I own, including my cameras and glass. Thank you guys for creating such a wonderful piece of equipment, and for making it inexpensive enough to be within my reach.”
from Scott in Seattle

“I just received my AB800 package...AND I AM IN LOVE! Really, they are great and... and... and... did I say that I am in love? Thanks for a great product, service and selection. Take me your leader!”
from Peter in Utah

“I'm very impressed with your product. It certainly holds up to the extreme vigor and conditions required (wind, dust, rain and heat) of covering professional rodeo.”
from Mark in Arkansas

“Wow! I love the new Vagabond Mini! It’s a lifesaver. Well, a back-saver. I typically hike 2 hours up a mountain for adventure portraits.”
from Chris in Washington

“No one can say you folks at Paul C. Buff do not go the extra mile to ensure customer satisfaction. And if I do hear someone say that, I'll punch 'em in the nose!”
from Ken in Texas

“Please don't ever change the way you do business. Your company is a shining light in a world in which treating customers like they matter is lost and forgotten. Thank you so much.”
from Chris in Ohio

“I ordered some equipment from you guys last week and have the following comments: 1. Initial Contact - Unbelievably helpful and honest, no pushy sales tactics. I was sold. 2. Second Contact - When I called to order, again the woman at the other end of the phone was about as helpful and knowledgeable as can be. I had a million questions and all were answered without hesitation and with no BS. 3. Items were shipped same day and received when estimated. 4. Every last item is where it's supposed to be. 5. Everything works perfectly. I'm very impressed by your business style and products and will be purchasing from you again and sending all my photographer friends your way.”
from Andrew in Ottawa

“My studio was invaded by the Alien Bee about four months ago, and since that time, my headshots have been looking better than ever.”
from Mark in Texas

“Gosh you guys are fast! People weren't kidding about the great customer service!”
from Angela in California