FAQs - Repair / Warranty
How do I know if my equipment is still under warranty?
You can contact us to see if you your equipment is still under warranty or use our online Repair Form to check the warranty status of a flash unit, remote control or battery system. You will need to have the serial number of the product to check the warranty status using this form.
|DigiBee (DB400 / DB800) | AlienBees™ (B400 / B800 / B1600 / ABR800) | Einstein™ (E640)||2 years|
|White Lightning™ X-Series (X800 / X1600 / X3200)||5 years|
|The Vagabond™ Lithium Extreme System (VLX) and all system components
(VLX, VLXINV, VLXBAT, and VLXCHG)
|The Vagabond Mini™ Lithium System and all system components
(VM120, VMB8.8A, and VMC3A)
|The CyberSync™ System
(CC, CST, CSXCV, CSR, CSR+, CSRB and CSRB+)
|The LG4X™ Wired Remote Control||2 years|
|All Other Accessories
(softboxes, the PLM system, travel gear, reflectors, the Moon Unit, stands, etc.)
|All Hardware and Accessories
(individually purchased – replacement flashtubes, replacement lamps, cords, clips, adapters, etc.)
How do I send in my unit for repair?
See our Service and Repairs page for complete details.
How do I return a unit that I do not like (under the Absolute Satisfaction Guarantee)?
See our Returns page for complete details
Do you recommend any repair centers outside of the Paul C. Buff, Inc.™ headquarters?
For customers in Canada, we recommend our Canadian authorized service and repair center, Service Camera Pro, for both warranty and non-warranty repairs. Using this repair center in Canada allows our Canadian customers to have quality service for their equipment without the added expenses and extended turnaround time involved in shipping the equipment across the border to our facility. Read more about Service Camera Pro services here.
All other products MUST come to Paul C. Buff, Inc.™ for repairs and service. We DO NOT recommend service from any other location. Any work or service performed by individuals or service centers other than Paul C. Buff, Inc.™, or Service Camera Pro, may void your product warranty.