Service and Repairs
JUST SEND THE ESSENTIALS
If you are sending in a flash unit, we do not need you to send the power cord, the sync cord, the reflector, the CSXCV transceiver, the carrying bag, the beauty dish, etc. - we just need the flash unit. We don’t want to risk anything getting damaged or lost.
FILL OUT / PRINT A REPAIR FORM
The repair form does NOT get sent to us electronically, it is merely a tool that helps you provide us with the necessary information to process your repair. The form also checks your product serial number to see whether or not the unit is still under warranty. Please print AND include the form with your packaged unit to simplify the process. DOWNLOAD REPAIR FORM
PACKAGE YOUR RETURN
Be sure to carefully package anything for return, and include a printed copy of the Repair Form with your package.
SEND IT OUR WAY
You are responsible for shipping your equipment to us. You can use any shipping method and/or carrier desired. We advise using a method where tracking is available. You may wish to purchase insurance as well. We cannot be responsible for items that you ship to us using your preferred shipping method.
Please send your package to:
Paul C. Buff, Inc. - REPAIRS
2725 Bransford Avenue
Nashville, Tennessee 37204
**NEED IT SOONER**
Our standard repair turn time is approx. 3 - 5 business days. Whether your equipment is in or out of warranty, you have the option to expedite your repair for a $25.00 fee.
If your equipment is still under warranty (and you are in the U.S.), the service and repair is on us. We’ll repair your product that has become defective under normal use at no charge to you and we’ll pay for UPS Ground Standard Shipping (U.S. only) to return it. Call us if you’d like to pay for a more expedited method. Read the full terms and details of our product warranty.
OUT OF WARRANTY
If your equipment is out of warranty, you can send it to us for service. Once we receive the equipment, we will contact you to discuss the repair options and costs.
EFFECTIVE JUNE 1, 2015: Due to increased rates from UPS, we can no longer offer flat rate shipping charges for the return shipment of your repaired items. We will inform you of the shipping charges and methods available for your specific location when you are contacted to discuss your repair.
VAGABOND SYSTEM REPAIRS
For Vagabond Systems repairs you may wish to contact us to diagnose the issue. If the issue is not with the battery, we recommend not sending it in as return shipping may be subject to air regulation fees. The fee is required all Vagabond™ products containing a lithium battery (the VLX™ system, the VM120 and VM120-230V Vagabond Mini™ Lithium systems, the VLXBAT spare battery, or the VMB8.8A spare battery) shipping by air or if you are located in AK, HI, or PR.
If you any additional questions please contact our customer service team. We are happy to walk through the problems that you are experiencing to determine whether or not repair service is needed. If you do need to send your unit in, we can walk you through the repair process, let you know whether or not your unit is still under warranty, and estimate any non-warranty service charges.
Return equipment to Paul C. Buff, Inc.™ for any warranty and non-warranty repairs. There are no companies / service providers who are authorized to perform repairs, service, or upgrades for customers in the United States.
Located in Canada and needing repairs or service (whether warranty or non-warranty)? Please contact us to discuss your options. All shipping fees, duties, taxes, brokerage fees, etc. are the sole responsibility of the customer. Additionally, we recommend our Canadian authorized service and repair center, Service Camera Pro, for both warranty and non-warranty repairs. Using this repair center in Canada allows our Canadian customers to have quality service for their equipment without the added expenses and extended turn-around time involved in shipping the equipment across the border to our facility. **Until futher notice, please send ALL DigiBee Flash Units to Paul C. Buff, Inc. headquarters as Service Camera Pro is not equipped to handle DigiBee repairs at this time. Also note, that Einstein Flash Units with serial number PRIOR to E64021779 MUST be sent to Paul C. Buff, Inc. headquarters for repair. Any serial number AFTER E64021779 can be sent to Service Camera Pro for repair.
International Customers who had originally placed their order from us, or from PCB Europe or PCB Australia, are able to use us for repairs and service (whether warranty or non-warranty). Please note all shipping costs to and from our offices will be the sole obligation of the customer and the repaired item wil have to be returned to you at an address here in the U.S.
ITEMS WE ARE NO LONGER ABLE TO REPAIR
We are unable to process repairs for the following items, due to parts no longer being available. Please contact us if you have any additional questions.
White Lightning ZAP 1000
White Lightning Ultra Series – U600, U1200, U1800
WL130 (coffee can)
WL5K and WL10K (coffee can)
RX1 (Radio Remote)
ITEMS NO LONGER UNDER WARRANTY
The cost to repair the following items is not economical for you, the customer. The cost of the repair, plus shipping, is practiacally the cost of getting a new unit with a new warranty therefore we do not repair these outside of the warranty period.
Please contact us if you have are unsure if these items are still within the warranty period.
CYBERSYNCS™ (Arrives with a 2-year warranty)
Original CyberSync™ Trigger Transmitter (CST)
CyberSync™ Trigger Transmitter 2 (CST2)
CyberSync™ Receiver Plus (AC)
CyberSync™ Receiver Plus (Battery)
CyberSync™ Receiver (AC)
CyberSync™ Receiver (Battery)
BATTERIES (Arrives with a 1-year warranty)
Vagabond Lithium™ Extreme Replacement Battery
Vagabond Mini™ Lithium Replacement Battery