Warranties and Returns

We offer a 30-Day Absolute Satisfaction Guarantee on all of our
products* (*Lithium batteries are not eligible for return and additional
information regarding this exception can be found here).
Eligible items for return must be sent back within 30 days of the
purchase date to receive a full refund of the purchase price (less
shipping) that will be credited back onto the same card that was used
at the time of purchase. Any item that is received after the 30 days of
the purchase date will NOT be eligible for a refund. 30-Day Absolute Satisfaction Guarantee not applicable for re-purchased products.
We recommend that when you ship your item(s) for return, that you
request a tracking number from the courier and that they guarantee
delivery of the package prior to the expiration of your 30-day
satisfaction guarantee. Any item(s) delivered to us after the 30-day
guarantee period has expired will not be eligible for return and you
will be required to pay to have the item(s) returned back to you.

Be sure to include a copy of the packing slip/invoice, or a note with
the name and phone number the order was placed under stating the
item(s) is coming back for return. Once received, we will issue a refund
(less shipping) onto the same card that was used to make the original
purchase. You do not need an RMA number for a return to be processed.

RETURN ELIGIBILTY DEPENDENT PACKAGING OF ITEMS. Please utilize insulation such as bubble or foam when shipping. Items damaged due insufficient return packaging will NOT be eligibile full return. 

*As of 3/26/21, ALL batteries are no longer eligible for the 30-Day Satisfaction Guarantee. Items no longer eligible include: 2010150, LINK-KITN and LINK-KITC (Battery Only), VMBA8.6A, VM120 (Battery Only). 



**Please note that kit products, such as the LINK-KITN, LINK-KITC, and VM120, are eligible for a return minus their respective battery. 

***The 30-Day Guarantee DOES still apply to defective batteries. If you
have received a defective battery, and after extensive troubleshooting
we have determined that the battery is defective, we will send 
replacement battery. We will not issue a refund for the defective
battery, only provide a replacement. You do not need to return the
defective battery to us. Please properly dispose of the defective
lithium battery.



To return an item, please package it carefully for shipment (using the
original packaging if possible). Be sure to include ALL of the
components that originally arrived with the item. Include a quick note
stating reason for return and that you are returning the item for a
refund.



You can ship the item to our office using your choice of shipping method
and carrier. We advise using a method where tracking is available. You
may wish to purchase insurance as well. We cannot be held responsible
for items that you ship to us using your preferred shipping method.



SHIP YOUR RETURN TO

Paul C. Buff, Inc. - RETURNS

2725 Bransford Avenue

Nashville, Tennessee 37204



Upon receipt of your returned item(s), we will inspect the item(s) and
process the refund within two weeks. The refund will be applied to the
credit card that was originally used to purchase the order and you will
be refunded the price you paid for the item. Shipping charges (to
deliver the item to you originally, and to return the item to our
offices) are not included in the refund. If you have any questions or
need help, contact us.

CANADIAN CUSTOMERS

All shipping fees MUST be prepaid. Any return shipping fees, brokerage
fees, etc. billed to us will deducted from the refund issued.

We stand behind our products.

Paul C. Buff, Inc. guarantees to the original purchaser an individual
product factory warranty against manufacturer defects in materials and
workmanship for the following products, beginning with the date that the
product is originally shipped to the customer:

This warranty is limited to the repair or replacement of a product
or component that should become defective under normal use, as outlined
in the product description and product manual.

If, during the applicable warranty period, the product is found to
be defective by Paul C. Buff, Inc., we will repair or replace the
defective product with an equivalent model without charge for labor or
parts.

This warranty will not cover deterioration or malfunction resulting
from accident, act of nature, abuse, misuse, neglect, unauthorized
product repair, shipping of the product, opening of or modification or
failure to follow instructions supplied with product.

This warranty does not apply to any flashtubes, modeling lamps,
batteries, or memory cards that may arrive with a product as these
become exhausted based on normal use. Specifically with the Vagabond
Mini™ Lithium system, as battery capacity is a function of the number of
charge / discharge cycles and other factors, batteries are considered
exhaustible and no warranty can be offered for batteries that have been
depleted from heavy and frequent use or misuse.

The product must be returned to Paul C. Buff, Inc. for warranty
service. For customers in the United States, warranty service includes
return shipment via FedEx ground home delivery to the original
destination (where the equipment was sent to the original purchaser).
Customers outside of the United States will be responsible for all
shipping fees, duties, taxes and brokerage fees to ship the product to
and from our offices.

Paul C. Buff, Inc. IS NOT RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR PRODUCTS
LOST, STOLEN OR DAMAGED DURING SHIPPING, WHETHER ARISING IN CONTRACT,
TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. ALL LIABILITY OF Paul C.
Buff, Inc.™ SHALL BE LIMITED TO THE REPAIR OR REPLACEMENT, AT OUR
OPTION, OF ANY DEFECTIVE PRODUCT.

THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

This warranty may not be altered other than in writing.

Within two years of your purchase date, our factory will upgrade an
AlienBees™ B400 or B800 flash unit to a higher power model for a charge
of $25.00 plus the price difference between the models.

The shipping charges (both to and from our offices) are NOT
included. You can ship your unit to us using your choice of shipping
method and carrier. We advise using a method where tracking is
available. You may wish to purchase insurance as well (we cannot be
responsible for items that you ship to us using your preferred shipping
method). We will ship your upgraded unit to you using your choice of
available FedEx shipping methods for your location.



With the upgrade, we will include a new housing or case (you can change
housing colors if you like) and any factory warranty service needed. 

Note: Limited edition AlienBees™ B400 and B800 units
can be upgraded for the same charge of $25 plus the price difference
between the models (plus shipping), but the housing color cannot be
changed to another limited edition color. Likewise, standard AlienBees™
units receiving an upgrade can change housing colors, but they cannot be
changed to limited edition colors (all housing upgrades/changes will
incur an additional charge up to $30).



Contact us to arrange an upgrade and get details on how to send us your unit.