Additional Information on Services and Repairs

JUST SEND THE ESSENTIALS
If you are sending in a flash unit, ONLY include the flashtube, model lamp, and the shipping cover. We do not need the power cord, the sync cord, the reflector, the CSXCV transceiver, the carrying bag, the beauty dish, etc. - just the flash unit. This ensures that additional items don’t run the risk of getting damaged or lost. Any additional items recieved will be subject to additional reutrn shipping fees.

SUBMIT A REPAIR FORM

PACKAGE YOUR RETURN
Be sure to carefully package anything for return, and include a printed copy of the REPAIR FORM with your package.

SEND IT OUR WAY
You are responsible for shipping your equipment to us. You can use any shipping method and/or carrier desired. We advise using a method where tracking is available. You may wish to purchase insurance as well. We cannot be responsible for items that you ship to us using your preferred shipping method. **Please note, we cannot ship to a P.O. Box.**

Please send your package to:
Paul C. Buff, Inc. - REPAIRS
2725 Bransford Avenue
Nashville, Tennessee 37204

**NEED IT SOONER**
Our standard repair turn time is approx. 5-6 business weeks. If you're looking to expedite your repair, please contact our Repair Customer Service team at 1-800-443-5542. Whether your equipment is in or out of warranty, you have the option to expedite your repair for a $25.00 fee.

DIAGNOSTIC / LABOR FEE
If your item needing repair is out of warranty, a diagnostic/labor fee will be added to your final repair total.
The diagnostic/labor fees, per item, are listed below: 
DIGIBEE (DB400/DB800) - $35.00
EINSTEINTM (E640) - $45.00
(**Customers with an Einstein Flash Unit that has a serial number PRIOR to E64021779, please contact customer service before sending in your unit).
ALIENBEESTM (B400/B800/B1600) - $35.00
WHITE LIGHTNINGTM X-SERIES (X800, X1600, X3200) - $45.00
WHITE LIGHTNINGTM UltraZAP SERIES (UZ800, UZ1600) - $45.00
VAGABOND MINITM LITHIUM (VM120) - $35.00
CYBER COMMANDER REMOTE (CC) - $35.00 

ESTIMATES
Estimates are not provided for products that are out of warranty. Non-warranty items are returned in full working condition.

REPAIR COMPLETION AND PAYMENT PROCESSING
At the completion of your repair you will receive an email showing the TOTAL COST of your repair. This total includes the diagnostic/labor fee, parts used, and shipping cost based on the zip code the unit is returning to. A link to our secure payment page will be provided in the email and you can submit your payment online using Visa/MasterCard/Discover or American Express. If you prefer, you can process your payment over the phone at 1.800.443.5542. Included with your repair will be a packing list detailing all parts used for your repair. 

Decals, umbrella screws, etc. can sometimes take a beating on set and get lost in the shuffle, so we will take the time to get your gear as close to show room ready as we can! Our repair department is an extension of our customer service team and we will treat your gear with the attention to detail you’ve come to expect from Paul C. Buff, Inc.!

PLEASE NOTE: Once the service is complete we can only hold the repaired item for 30 DAYS from the payment email date, if payment is not received within 30 days from that date said item will be discarded without further notice

UNDER WARRANTY
If your equipment is still under warranty (and you are in the U.S.), the service and repair is on us. We’ll repair your product that has become defective under normal use at no charge to you and we’ll pay for FedEx Home Delivery Shipping (U.S. only) to return it. Call us if you’d like to pay for a more expedited method. Read the full terms and details of our product warranty.

OUT OF WARRANTY
If your equipment is out of warranty, you can send it to us for repair service. We will contact you via email once we receive the item your are sending in for service.

VAGABOND SYSTEM REPAIRS
For Vagabond Systems repairs you may wish to contact us to diagnose the issue. If the issue is not with the battery, we recommend not sending it in as return shipping may be subject to air regulation fees. The fee is required all Vagabond™ products containing a lithium battery (the VLX™ system, the VM120 and VM120-230V Vagabond Mini™ Lithium systems, the VLXBAT spare battery, or the VMB8.8A spare battery) shipping by air or if you are located in AK, HI, or PR.

QUESTIONS?
If you have any additional questions please contact our customer service team. We are happy to walk through the problems that you are experiencing to determine whether or not repair service is needed. If you do need to send your unit in, we can walk you through the repair process and let you know whether or not your unit is still under warranty.

U.S. CUSTOMERS
Return equipment to Paul C. Buff, Inc.™ for any warranty and non-warranty repairs. There are no companies / service providers who are authorized to perform repairs, service, or upgrades for customers in the United States.

CANADIAN CUSTOMERS (SERVICE CAMERA PRO WILL BE CLOSED MID-FEBRUARY TO LATE-APRIL. NO ORDERS WILL BE ACCEPTED DURING THAT TIME)
Located in Canada and needing repairs or service (whether warranty or non-warranty)? Please contact us to discuss your options. All shipping fees, duties, taxes, brokerage fees, etc. are the sole responsibility of the customer. Additionally, we recommend our Canadian authorized service and repair center, Service Camera Pro, for both warranty and non-warranty repairs. Using this repair center in Canada allows our Canadian customers to have quality service for their equipment without the added expenses and extended turn-around time involved in shipping the equipment across the border to our facility. **Customers with an Einstein Flash Unit that has serial number PRIOR to E64021779 MUST contact Paul C. Buff, Inc. customer service! Any Einstein Flash Unit serial number AFTER E64021779 can be sent to Service Camera Pro for repair.

INTERNATIONAL CUSTOMERS
International Customers are able to use us for repairs and service (whether warranty or non-warranty). Please note all shipping costs to and from our offices will be the sole obligation of the customer.

ITEMS WE ARE NO LONGER ABLE TO REPAIR
We are unable to process repairs for the following items, due to parts no longer being available. Please contact us if you have any additional questions.

FLASH UNITS 
Einstein E640 Flash Unit (*with a serial number PRIOR TO E64021779)
White Lightning ZAP 1000 
White Lightning Ultra Series – U600, U1200, U1800
WL130 (coffee can)
WL5K and WL10K (coffee can)
ZEUSTM POWER PACKS (Z1250/Z2500)
ZEUSTM Z2500SH STANDARD FLASH HEADS
ZEUSTM Z2500BTH BI-TUBE FLASH HEADS
ZEUSTM ZRM1 RINGFLASH HEADS

PORTABLE POWER
Vagabond LithiumTM Extreme (VLX-G)
Vagabond II
Vagabond 150
Vagabond 300

Vagabond Mini 230 Volt

REMOTE CONTROLS
RC-1
RC-2 (Compuscene)
TX1
RX1 (Radio Remote)
RFT1RX
LG4X
RFT1TX

ITEMS NO LONGER UNDER WARRANTY
The cost to repair the following items is not economical for you, the customer. The cost of the repair, plus shipping, is practically the cost of getting a new unit with a new warranty therefore we do not repair these outside of the warranty period.
Please contact us if you are unsure if these items are still within the warranty period.

CYBERSYNCS™ (Arrives with a 2-year warranty) 
Original CyberSync™ Trigger Transmitter (CST) 
CyberSync™ Trigger Transmitter 2 (CST2)
CyberSync™ Receiver Plus (AC)
CyberSync™ Receiver Plus (Battery)
CyberSync™ Receiver (AC)
CyberSync™ Receiver (Battery)
CyberSync™ Transceiver

BATTERIES
Vagabond Lithium™ Extreme Replacement Battery
Vagabond Mini™ Lithium Replacement Battery

This warranty is limited to the repair or replacement of a product
or component that should become defective under normal use, as outlined
in the product description and product manual.

If, during the applicable warranty period, the product is found to
be defective by Paul C. Buff, Inc., we will repair or replace the
defective product with an equivalent model without charge for labor or
parts.

This warranty will not cover deterioration or malfunction resulting
from accident, act of nature, abuse, misuse, neglect, unauthorized
product repair, shipping of the product, opening of or modification or
failure to follow instructions supplied with product.

This warranty does not apply to any flashtubes, modeling lamps,
batteries, or memory cards that may arrive with a product as these
become exhausted based on normal use. Specifically with the Vagabond
Mini™ Lithium system, as battery capacity is a function of the number of
charge / discharge cycles and other factors, batteries are considered
exhaustible and no warranty can be offered for batteries that have been
depleted from heavy and frequent use or misuse.

The product must be returned to Paul C. Buff, Inc. for warranty
service. For customers in the United States, warranty service includes
return shipment via FedEx ground home delivery to the original
destination (where the equipment was sent to the original purchaser).
Customers outside of the United States will be responsible for all
shipping fees, duties, taxes and brokerage fees to ship the product to
and from our offices.

Paul C. Buff, Inc. IS NOT RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR PRODUCTS
LOST, STOLEN OR DAMAGED DURING SHIPPING, WHETHER ARISING IN CONTRACT,
TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. ALL LIABILITY OF Paul C.
Buff, Inc.™ SHALL BE LIMITED TO THE REPAIR OR REPLACEMENT, AT OUR
OPTION, OF ANY DEFECTIVE PRODUCT.

THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

This warranty may not be altered other than in writing.

Within two years of your purchase date, our factory will upgrade an
AlienBees™ B400 or B800 flash unit to a higher power model for a charge
of $25.00 plus the price difference between the models.

The shipping charges (both to and from our offices) are NOT
included. You can ship your unit to us using your choice of shipping
method and carrier. We advise using a method where tracking is
available. You may wish to purchase insurance as well (we cannot be
responsible for items that you ship to us using your preferred shipping
method). We will ship your upgraded unit to you using your choice of
available FedEx shipping methods for your location.



With the upgrade, we will include a new housing or case (you can change
housing colors if you like) and any factory warranty service needed. 

Note: Limited edition AlienBees™ B400 and B800 units
can be upgraded for the same charge of $25 plus the price difference
between the models (plus shipping), but the housing color cannot be
changed to another limited edition color. Likewise, standard AlienBees™
units receiving an upgrade can change housing colors, but they cannot be
changed to limited edition colors (all housing upgrades/changes will
incur an additional charge up to $30).



Contact us to arrange an upgrade and get details on how to send us your unit.